Online Guest Service Directory

We are delighted to host you at our establishment and encourage you to peruse this site to familiarize yourself with our facilities and services to get the full benefit and enjoyment of your stay.

Click to view Directory

Service Centre

Located on the premises with friendly and professional staff who offer our guests the following services; meet on arrival, assist with check-in, booking tours, airport transfers and car hire. The service centre is equipped with a computer and is a wifi hotspot exclusively for our guests.

Operating hours: 07h00 – 19h00
Late arrivals can be arranged at an additional charge after hours.

Uber Taxi Service

We now offer an Uber booking service to our guests. The service carries a minimum booking fee of R20 and can be requested from reception.

On-site Care Taker

Guests can enjoy the presence of an on site care taker. Dickson, is available to assist with late check-ins and queries guests may have.


The apartments have the following security features:
  • Electric Fencing
  • Underground parking
  • 24 Hours Bay Response security guard on duty
  • Built-in Electronic Safe

Emergency 24 Hour Control Room

The Crystal is part of the Village n Life Group who offers all guests access to the 24 hour Village n Life control room. The control has direct access to the senior management of Village n Life, Embassy or Consulate offices, and other essential and emergency contacts.

Contact number: +27 (0)21 430 4100


Our dedicated and supervised housekeeping team provides a daily refresh service as well as a linen and towel change after every 4th night.

Personal laundry

Guests have the use of a personal laundry service. Laundry bags and laundry lists are supplied and can be handed in at reception.

Guest Amenities

All guests are pampered by a luxury range of guest amenities, for your convenience we supply all the basic toiletries and necessities. Our collection of Charlotte Rhys products compliments our wonderfully furnished and equipped apartments.